TeleConsult Europe implements a stringent quality policy founded on three principles:
TeleConsult microbiologsts are recruited and selected based on their education, experience and sub specialty fields. Prior to joining the TeleConsult team, new microbiologists must pass a pre-qualification test as part of our Quality Assurance Program. Subsequently the performance and reporting quality of each individual microbiologist is monitored continuously as outlined below.
To monitor microbiologists’ performance, the TeleConsult Quality Assurance (QA) Program was developed. Its primary objective is to promote patient safety and enhance patient care with accurate, complete and quality consistent microbiological diagnoses and reports.
The Program is executed by the TCE Quality Committee consisting of an expert panel of microbiologists representing all subspecialties who perform:
All TCE microbiologists receive a quarterly report on their quality score. This keeps our radiologists informed about their individual performance and creates a drive for constant quality improvement. Moreover it inspires the group to communicate and learn from each other, resulting in overall quality improvement.